FAQs

PLACING ORDER
1. How do I place order?
To order online, please follow these steps:
• Go to TEEINUS.ONLINE
• Click on the producmt you want to order (complete in information (if available))
• Select the quantity
• Click "Buy now"
• Check your shopping cart (To delete an item from the shopping cart, select the "delete" button located below that item)
• Click "Continue to check"
Complete the payment process, then review and submit your order with the "Order Complete" button.
If your order has been successfully submitted, you will receive a confirmation message.
2. Why I cannot place order/purchase?
If you cannot place the orders in our site, please follow to these guidances:
• First, please refresh, reload the site or using another internet browser to access our store.
• Second, if you’re still unable to purchase after finishing with the first step, please re-check all of required and optional selection of the product.
• Finally, after trying every way but you still cannot place the order, please contact our Customer Service Team via email SUPPORT@TEEINUS.ONLINE to get best advices.
3. How do I pay?
TEEINUS accepts Paypal as payment options.
• PayPal is the world's trusted way to pay and get paid online. We accept Paypal payments, Visa, MasterCard via Paypal payment system.
• You can safely enter your credit card number via our secure server and purchase directly on TEEINUS.com.
4. I can’t not find product I need
Please contact our Customer Service Team via email SUPPORT@TEEINUS.ONLINE for references.

MODIFYING & CANCELING
1. How can I modify/cancel my order?
Orders only can be changed before being processed.
If you need to modify or cancel your order, contact our Customer Service via email SUPPORT@TEEINUS.ONLINE. Please include the order number of the item(s) that you would like to modify/cancel along with your requests.
2. How can I change my shipping address?
If you want to change your shipping address, please contact our Customer Service via email SUPPORT@TEEINUS.ONLINE in 24hours after placing the order by using this form:
• Title/Subject: Changing address of order #MD...
• Content: include your new correct shipping address.
Please notice that orders which have been shipped out already cannot change the address.
*Notice:
*Please understand that if your order has been processed already, you cannot cancel or modify it. Generally, you are allowed to cancel or modify order item within 24 hours since order was placed. Please contact our Customer Service via email SUPPORT@TEEINUS.ONLINE as soon as possible.
*If you insist to cancel/modify a processing order, you might be charged 25% of the payment to cover product material cost.
*If your order was shipped out already, nothing can be changed any longer. Hope you understand.

SHIPPING & DELIVERY
1. How can I change my shipping address?
- We only change the shipping address before sending the parcel out.
- To change your shipping address, please contact TEEINUS Customer Service via email SUPPORT@TEEINUS.ONLINE using this form:
• Title/Subject: Changing Address of Order #MD...
• Content: new correct shipping address confirmation.
2. How long would I receive my item?

On average, merchandise is produced and shipped from our facility 2-3 business days after purchase. Standard shipping/transit times apply (5-10 days for domestic and 7-15 days for international).

Quilts are produced and shipped from our facility 8-15 days in regular seasons. Shipping Time: 10 – 15 days* in regular seasons for Quilts.
3. What is the status of my order?
You’ll receive a confirmation after placing the order and a notification when the order’s ready to be shipped out. Please contact TEEINUS Customer Support Team via email SUPPORT@TEEINUS.ONLINE to ask about your order status if you didn't receive the confirmation from us.
4. When will my order be shipped out/ I receive my tracking number?
• Please refer to https://TEEINUS.com/pages/shipping-information in order to get our production timeframe. Your order will be shipped out right after production.

• After your order has been prepared for the shipping process, you will receive a notification of shipment which is included the tracking number.
5. Why can’t I track my order?
- If your order has been shipped out, a shipping information include Tracking Number will be sent to you via email.
- If you cannot track order by the provided tracking number, please contact TEEINUS Customer Support Team via email SUPPORT@TEEINUS.ONLINE to get the tracking link.
- If the tracking site has not updated over our estimated delivery timeframe on this link: https://TEEINUS.com/pages/shipping-information, please contact TEEINUS Customer Support Team via email SUPPORT@TEEINUS.ONLINE to get specification information.

6. Why I have not received my order while I got delivery notification?
- When the tracking site marked that your package was delivered but you have not received it yet. Please re-check your provided address/ mailbox or contact to the local post office first to get the item.
- If you has not found the item after re-checking all, please contact TEEINUS Customer Support Team via email SUPPORT@TEEINUS.ONLINE to get best guidances.

7. Why was my order unable to deliver? Who is cover extra shipping fee?
   Orders sometimes are unable to deliver due to unexpected circumstance. We have attempted to eliminate these cases and tried to advise customers with the best suggestion:
   - In case the provide shipping is CORRECT, the order has not reached local office, we are responsible to resend this package to you at free charge.
   - In case the provided shipping is CORRECT, the order has reached local office but can not deliver to you, we would advise you to contact to local office to pick this item.
   If you still do not get your parcel please contact us via SUPPORT@TEEINUS.ONLINEto get the best advice.
   - In case the provided shipping address is WRONG, please kindly understand that our company need to pay an expensive amount for each returning item. We CAN NOT resend these items. Our company can only apply a 50% refund for your total payment. If you still mean to get your item, we would advise you a 50% discount coupon.

TEEINUS
How does TEEINUS operate and offer such incredible pricing?

TEEINUS is an online retailer of custom designed apparel. As we supply, print-on-demand and ship our products directly from the source to you, without middlemen putting their mark-ups on our products, you get the highest quality product for an incredible price!

Want more info on TEEINUS, check out our About Us section!

OUR GUARANTEE
All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. Please see our return and refund policy for further details.

I received my items but item having defects, bad printing quality, item damaged, wrong design according to order description, missing quantity, missing order, received others. How can I fix?

If you experienced the mentioned cases, please kindly take pictures or videos of the damage or defect along with a clear description of the problem, and preferred action: reshipment or refund then contact TEEINUS Customer Support Team via SUPPORT@TEEINUS.ONLINE, Facebook messengers. As soon as evidence verified by us, Reshipment or Refund can be arranged.

PAYMENT

What type of payments do you accept?
We accept Visa, Mastercard, AMEX, Discover, JBC and Diners Club cards as well as Apple pay.

When will my card be charged?
Just after your order has been successfully placed.

What is the type of currency on your store?
All our prices are in US dollars.

HOW SECURE IS MY PERSONAL INFORMATION?

TEEINUS adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.